Contact us when you need to
There are several ways you can contact us:
General Questions - via E-Mail:
Need Help? Please reach out to the relevant team:
-
Technical or platform questions: technicalsupport@adventus.io Platform Help is available 24/7 for all support and technical issues
- General & Admissions queries: customerexperience@adventus.io
- Pre-admissions:
- Pre-admissions North America: preadmissionsnorthamerica@adventus.io
- Pre-admissions UK & Europe: preadmissionsukandeu@adventus.io
- Pre-admissions Australia: preadmissionsaus@adventus.io
General Questions - via Help Widget
If you get stuck you can also contact us through the help widget, we will respond asap. If you are experiencing Platform or IT issues, please include a screenshot of the issue so that we can help fix the problem quickly.
If you are experiencing technical difficulty with your workspace please screenshot the problem if possible and upload with your issue, this will enable us to assist you faster.
Student Application with Admissions
Application Questions during application processing:
Once we are processing a student for you, and you have questions about their application, you can chat with the team about the student through the platform using direct messaging via the Applications page. Select an application and click the Messages pane to send new or review any messages received.
