Q. Who do we contact in relation to visa and admissions?
There are two different ways you can; get in touch with our teams. Before submitting an application, if you have a visa or an admission question, you can send an email to admissionssupport@adventus.io or you can contact your Account Manager. Contact details for your Account Management team are on the platform under Settings. Click here for a link.
Once you submit your student’s application, the Message feature is enabled on the platform and you will be able to chat with our teams using this. You can find the Message feature, by selecting a student and going to Student Information, then Student Activity & Overview and then selecting Messages.
Q. What is your turnaround time to get an offer? / How quick is your service?
The speed at which we serve our students is critical. It is a commitment for us to be the fastest platform possible to support you. Our teams are working to get the offer to you as quickly as possible and we rely on you to ensure the documentation provided is correct and complete. You can see TAT “turnaround time” against Countries and within most universities on the course details.
Q. Is there any guidance on the Statement Of Purpose check or not?
Yes, we can provide support to you regarding a Statement of Purpose. Our Admissions team assess each application you submit to us. If the SOP is not right, we will advise you.
Q. What is your document verification process?
Our Admissions team does three checks regarding application documentation. The first check includes application and documentation verification as well as a preliminary visa suitability check. The second check involves a more detailed visa suitability check and a check around financial due diligence. The third check involves a visa document check. This is followed by visa interview assistance and visa lodgement support.
Q. Does the student get to see the university responses?
We upload the offers into the Documents section of the platform for you and that will get automatically updated on the Student Portal as well. After the offers are received, you will need to discuss with the student where they would like to go. As soon as you submit the offers, the student cannot see anything on the platform except the offers and acceptance.
Q. Will the offer letter mention Adventus on it?
Yes, the Offer Letter will have Adventus mentioned. This is a requirement of the institutions.
Q. Do you check the student’s background before lodging their visa application?
We have an Admissions team who do checks from when you first submit the application to us. Our expert team checks the application and documents with a light check and then they do a second more comprehensive check before submitting the acceptance documents on your behalf. Our team is there to support you and guide you. We also regularly conduct compliance training as well.
Q. If we have received an offer letter through some other agent, can we transfer the student through to Adventus and get 100% commission?
It depends on the institution. If the institution allows it, you can change the agent.
Q. Is there any way that your platform can detect fraudulent documents?
We use an online service and our own repository of documents to check for plagiarism in the student's Statement of Purpose.
For other documents, our teams use a manual process. They are experts with a lot of experience in the industry and we do our own verification. We look at ourselves as a second line of defence, because you are the people who will be meeting the students face to face and looking at the documents.
We will depend on you for verifying the originals, but we have an elaborate process in place to do the second line of check.
We do take note when fraudulent documents are supplied for a student and this can lead to repercussions on your ability to apply to particular institutions.
Q. Do you provide support with visa lodgement?
For now we are lodging visas and will continue doing that for the coming months. But ultimately the aim for us would be to leave this process to you. However, if you would like our support with that in the future, it might come with a small fee.
Q. How do you provide support regarding visa rejections?
We try to minimise visa refusal and maintain a high acceptance percentage. If a visa gets rejected, we will study the visa refusal letter and see what went wrong. We will then look at options for the student. Our Visa Services team is there to support and guide you.